Lead – Member Support Centre | Kaitautoko Matua
Wellington | Te Whanganui-a-tara
Permanent, 1.0 FTE
Grade N, Step 22 From $121,786
Purpose-driven work | Matching Kiwisaver up to 6.5%
Health Insurance reimbursement scheme | 26 days annual leave
About the role:
We are looking for an experienced leader who can coach a small team that is the first point of contact for union members. In a fast-paced environment, you and the team will inform and empower union members with accurate and timely advice to resolve individual and collective workplace issues. These can be complex questions involving rates of pay, industrial legislation and union approaches to workplace settings.
You will use your leadership skills, judgement, communication skills and knowledge of contact centre operations to inspire and motivate your team to instil members with confidence. You will participate in planning with the campaign team to ensure the end-use perspective is captured and to ensure your team is ready for workflow peaks, such as bargaining collective agreements
Skills and experience:
Your work is grounded in union values, a commitment to Te Tiriti and the building of workers’ power. We value experience in a union or movement-related campaign role as well as:
A focus on continual improvement
Experience in working in a fast-paced, operational environment
Comfort analysing and explaining technical information
Developing teams
Who are we?
NZEI Te Riu Roa is a Te Tiriti based organising and campaigning union of members who work together locally and nationally to achieve the best possible education system for tamariki and the people who work in it. Together we take a strategic approach to achieving members’ aims, including the protection and promotion of the industrial and professional interests of members.
How to apply
Cover letter - we want to hear why you want to work for NZEI Te Riu Roa in a cover letter that accompanies your CV. We cannot review applications without a cover letter.
The job description is available on our website www.nzei.org.nz/about-us/vacancies
Applications must be made here: https://www.surveymonkey.com/r/PDRZKZW
We will get in touch with you if you are shortlisted for this role.
If you have any questions, please contact mahi@nzei.org.nz
Applications close at 9am Monday 17 August, 2026.
NZEI Te Riu Roa welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, religions, and disabilities/ abilities. An expectation of this role is to actively support and promote our diversity and inclusion principles. We want NZEI Te Riu Roa to be a place where you can bring your whole self to work.
He ngakaunui ana a NZEI Te Riu Roa ki te whakahonore me te whakamanahia Te Tiriti o Waitangi. Me mōhio pai ngā kaitono, whakarite he maramatanga rānei o Te Tiriti o Waitangi. He pūtea mō ngā kaitono e matatau ki Te Reo Māori, a, ka tono atu mō tētahi wā mahi hei ako i te Reo Māori.
He whakaaturanga mahi kei tō mātou ipurangi: https://www.nzeiteriuroa.org.nz/about-us/vacancies
Kei kōnei te wāhi pukapuka tono https://www.surveymonkey.com/r/PDRZKZW a, me tuhingia he reta hei whakamōhio ki a tātou ko wai koe, nō hea koe, he aha ai e hiahia ana koe ki te mahi mō NZEI Te Riu Roa.
Mehemea he pātai tāu whakapā mai ki mahi@nzei.org.nz
Ka kati ngā tono hei te Rāapa 17 Here-turi-kōkā 2026 a te 9 karaka I te ata.
Ka tautoko a NZEI Te Riu Roa i ngā tangata o ngā mātawaka, ngā tangata o tēhea pakeke, o ngā takatāpui, nga hāhi, nga hauatanga/pukenga. Ko te tumanako o te mahi nei, kia kaha ki te tautoko me whakatuarā a tātou kanorau/iahuhua/matahuhua me ngā whanonga pono. Ko te hiahia a NZEI Te Riu Roa, he wāhi hei whakamana i a koe me tōu mahi.